My recent email exchange shortened for brevity:
Me: I did mobile check out and requested my folio be emailed to me. I never received folio, so I can't send to missing stay section as I did not get credit, and we are past the 10 day time frame. Please contact hotel for me as I can't find their email address.
CS: please send folio to missing stay email address for help
ME: I don't have folio which is why I requested help from you in 1st please. Do you even read my emails?
CS: call a toll free US number for help (I don't live in US)
I finally reached out to property directly. They said they will fix in 1-2 weeks. Boy am I glad I don't need those nights to qualify for ltp or next elite level
3 of 6 stays post Aug 18 I have had to chase down. 12 years with starwood? None.
I understand to an extent technical difficulties. What I don't accept is the bad CS follow up. They don't even read or respond to issues.
I sent another note to complain. They said they will give me 3000 points in goodwill gesture.
I don't want points. I don't want to waste my time