Orbitz is clueless even though I have spelled it out for them in regards to an error fare. I can assure you that I will not fly MAS ever again. And while I am at it pass on using Orbitz. First time Orbitz last time. “Dear Orbitz Customer,

Thank you for contacting us about your confirmation request for your flight reservation with Malaysia Airlines.

We apologize for the delay in answering your concern. We understand that you wanted to get a refund of your flight reservation. We are fully aware of how long this case has been with our team. We would like to let you know that, we have been contacting the airline via email as per their instruction and until now we did not receive their reply. The reservation was cancel by the airline due to duplicate booking, the second reservation was booked directly to airline and we unable to process the refund without their authorization. Rest assured that your request is on top of our priorities. We promise to update you as soon as we have heard from the airline. Your patience and understanding on this matter is highly appreciated.

Thank you for choosing Orbitz.

Orbitz Customer Care Team”

Anyone else dealing with Orbitz?