Please be careful when you cancel a reservation made with a certificate. The certificate don't go back to the account and you will have difficultly using that certificate. This is really unacceptable on part of Hilton so it might make sense to complain to hilton.
Last edited by mia; Jan 13, 2019 at 3:43 pm
Reason: Moderator is aware of cross-posting in Hilton forum.