I booked a CX itinerary a couple of months ago on the CX website, and I booked it without signing up for an account. I later signed up and registered for an account, but when I logged in it didn’t show the booking. That didn’t surprise me, but when it tried to add the booking it could not find it. I tried both the booking reference and the ticket number, and I tried both the website and ap. I am able to look up the itinerary if I am not logged into the web site or ap, so I know the itinerary still exists and the booking reference is valid. I also verified I have the same family and given names (first and middle) in my profile and the itinerary. Any idea why I can’t find the booking when I am logged into the website or ap?

i haven’t tried calling them yet, I thought I would check here first to see if I’m missing something.