Originally Posted by
QED99
Cannot speak well of the Cathay Dragon check-in staff at PNH. I was flying PNH-HKG-PVG on Cathay, then PVG-HEL-LHR on Finnair two days later. The Cathay check-in staff at PNH were not well trained on TWOV. After 20 minutes of wasting time, some dude appeared and he confidently announced to us all that I would have been eligible if I had been flying PNH-PVG direct but as I was going via HKG, it was not possible. They wanted to check me to HKG only (which would have been tight as I had a checked bag) but they finally relented and checked me through to PVG. No issues on arrival in PVG (no help from Cathay either).
It's probably just staff not wanting to take on responsibility for giving you a BP based on TWOV. Had similar issue with PUS-TPE-XMN. CI (contract) check-in staff at PUS wouldn't give the TPE-XMN boarding pass (despite the fact that I already had done OLCI and had it on my phone). Told me to get it at TPE (i.e. pass responsibility down to the connecting airport transit desk). Checkin agent was fine and clearly understood the TWOV was fine, but the floor and other supervisor called over just kept reading it over like a 100 times, endlessly counting passport pages and doing other time-wasting activites, so in the end I gave up and just walked away after 30 min wasted at the check-in desk with the three women clearly stalling. At the gate, though, I finally did have the connecting BP handed to me (when I left the check-in I asked them, can then please stop fooling around and give me the BP at the gate - and so they did).
I think this is just human nature. Kicking the can down the road.. or in other words, these check-in staff would be model government employees.