FlyerTalk Forums - View Single Post - Low Value Customer
View Single Post
Old Jan 13, 19, 12:32 pm
  #11  
Renes Points
Suspended
 
Join Date: Aug 2009
Location: Look up - On a ✈ DELTA ✈ jet NOW!
Programs: Blogger & Delta Diamond Medallion Million Miler
Posts: 4,178
Originally Posted by DougSkymiles View Post

I listened to the most recent call and didn’t exactly hear that! It might be informative to read their financial statements as well. Sometimes we hear what we want to hear.
Or sometimes the facts are the facts! https://s1.q4cdn.com/231238688/files...Transcript.pdf

"Yeah, the way we think about it is, there is no difference between them. We want to get to the point where we're
just kind of indifferent whether a person uses miles or whether they pay cash,
obviously from a cash perspective
that's different. But from us, as we measure financial performance and kind of our goals for what we're seeing in
the products in terms of performance we would think of them no differently." - Eric Phillips
Senior Vice President, Pricing and Revenue Management, Delta Air Lines, Inc.
Renes Points is offline