FlyerTalk Forums - View Single Post - Low Value Customer
View Single Post
Old Jan 13, 19, 12:09 pm
  #7  
mot29
 
Join Date: Dec 2002
Location: Washington, DC
Programs: DL Diam 2MM (2.3), HH Gold, PC Gold, Hyatt Plat
Posts: 5,162
I guess I'm a low value customer as well-- Diamond since the beginning, just a blue DL Amex card that I don't use because I get better value from other cards. I get to the DM MQD with at least 1,sometimes 2 AF/KL/MU etc trips to top out my spend.
But I feel I am well-treated by DL -- when things go wrong I get what I think is relatively generous compensation -- vouchers and/or miles. Been allowed to change a few trips without penalty when there is a good reason.
The only thing I think I've missed out on are Porsche rides -- I've only had 1 although it was pretty neat to drive around JFK (T2 RJ maze to T4).
mot29 is offline