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Old Jan 13, 19, 11:42 am
Join Date: Aug 2016
Location: RDU
Programs: DL PM, Hilton Silver, IHG Gold
Posts: 305
Low Value Customer

I couldn't find anything in search, so here goes

I hear a lot about high value customers and 360s getting special treatment. Does anyone know if Delta also looks at bad customers and is less likely to bend rules for them?

I'm certainly a low value customer. PM butt in seat miles. Silver spend with a bit of pay with miles and qualify on the amex waiver.

I get a ton of upgrades, a lot of value out of the program and delta always seems to bend rules for me. If i was in charge at Delta i think i would fire me as a customer.

Any thoughts?

**Edit: program changes seem to be working towards a more MQD favored qualification. Diamond spend waiver bumping up to $250K reflects this. I think I'm more interested in if there is a current service impact of being low value, rather than does Delta dislike low value customers.

Last edited by Psyduck1; Jan 13, 19 at 11:48 am
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