Originally Posted by
QED99
Cannot speak well of the Cathay Dragon check-in staff at PNH. I was flying PNH-HKG-PVG on Cathay, then PVG-HEL-LHR on Finnair two days later. The Cathay check-in staff at PNH were not well trained on TWOV. After 20 minutes of wasting time, some dude appeared and he confidently announced to us all that I would have been eligible if I had been flying PNH-PVG direct but as I was going via HKG, it was not possible. They wanted to check me to HKG only (which would have been tight as I had a checked bag) but they finally relented and checked me through to PVG. No issues on arrival in PVG (no help from Cathay either).
Seems the agent got confused that Hong Kong is a separate region to China for the purposes of TWOV
So no one from CX met you on arrival in PVG? Seems hit and miss. They don't actually assist, but they walk you to the right counter.