FlyerTalk Forums - View Single Post - Tokyo luxury hotels (newer consolidated thread)
Old Jan 12, 2019, 7:02 pm
  #232  
Mickidon
 
Join Date: Oct 2006
Posts: 861
Originally Posted by Lambi
It does according to several rumours! Apparently a few hotels concierge teams have been banned from booking some of the more popular restaurants due to guests not showing up (according to several foodie blogs I'm following). Not sure of the authenticity of these claims, but I know for sure that it's considered extremely rude not showing up for your booking, even if it's prepaid.
These claims are true - we had it happen at the Aman, per this note from our TA when we stayed earlier this year:

"As effect from July 2017, Sawada has concluded that they no longer take new reservation from Aman Tokyo after numerous issues between guest and restaurant until now. We regret to say that Aman Tokyo is not able to assist with Sawada’s booking."
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