Completing a three night stay here and been happy with my stay. I haven't been here for a while but I was impressed with the expanded lounge. It still gets busy not like the packed circus before the renovation. One of the previous posters mentioned a shift to tour group guests. From my check-in experience, I can attest to this assertion. When we arrived in the lobby, a group of about 50 were in the process of check-in. All FD agents were busy processing passport information. Lobby staff were a bit overwhelmed and I ended up having to flag down someone.
Originally Posted by
evergrn
This was maybe our 4th stay as a Diamond and, for the first time, we got an upgrade... from standard city view room to bay view suite no less!
I never ever ask for an upgrade at hotels in Jpn (as a Japanese, I find it awkward to ask for that type of favour in Jpn). Meanwhile you see gaijin guests hogging up the EL desk, taking up tons of time probably doing all kinds of negotiations. I started to think all the upgrades were going to them. But on this occasion, I again didn't ask for anything but they just gave me a suite upgrade!
Congratulations, that's pretty good. You got a way better deal that we did. I was hoping for at least a jr. suite like on my previous stay. During check-in, I was informed of my one-category upgrade to a king exec bay view room. Then they added if I wanted a suite, one was available for a fee. The lounge agent quoted the price in yen but it was around $130 per night. I declined, even though it was a special "Diamond" only price.