I had a QR award itinerary on hold with AA. I had to purchase it today, and it was showing up on the AA website correctly. But the purchase function was down today, so it had to be done over the phone. The phone agent said there was no record that my itinerary ever had the QR segments, just the AA connecting flight. She could not reconstruct the itin either, as she saw no QR availability at all. There were routes still available on AA website, but she could not see any of them.