So, can someone give me a coles notes version of the process when we land on AC. Where do we go through first - Just reading a few more posts and it sounds like the signs and any assistance from staff is dismall.

Go through customs first then security? I will assume then we will be able to just go to the lounge and/or will be in the same area as our gate on Air China? I have only been through here once and that was several years ago and can't recall? I just remember being told to go stand in this line and of course it was the wrong line.........yada, yada, yada.

Just read several reviews of many people transferring through here and either they didn't get their luggage and/or stuff was stolen out of their luggage and they said no luck from this point on for any customer service or actually even being able to contact someone properly about it.