I AM SO ****** MAD RIGHT NOW. SO MAD.
Citi has officially said they will do nothing to help me. After the "promises" and "tickets" and "deadlines" their official stance is that there is nothing they can do.
I spoke with a supervisor who said it is in the terms and conditions that it is not their responsibility for the miles to post.
I finally asked to just reverse the charge and they said there is "No way, no possible way" to do that. All transfers are final.
I'm so F*** man right now I'm shaking. 5 weeks later, no miles, and they have dispensed with any pretense of "looking into it."
Their official stance on losing 130,000 of my miles is "Tough luck."
CITI is beyond unhelpful.