Final update... received an email from Marriott Customer Service that was part of a thread with the hotel. The hotel stated they reached out to me and apologized. That never did happen. Either way, I will not be staying at the St. Petersburg Marriott Clearwater and would suggest you don't either. When I was back in Tampa I stayed at the Tampa Sheraton Riverwalk due to my previous issue at the Marriott, and the Sheraton was a much nicer property which I would recommend!