Originally Posted by
MikeBOS
The butler service took 1/2 hour when I was there for simple requests like coffee or an iron. I don't see why anyone would be willing to wait 1/2 hour for a cup of coffee.
I don’t disagree with that. Actually, one of the few service misses for us was when the butler operator told us we couldn’t get hot milk with our coffee. Ridiculous. I spoke to a manager and it was handled...with a free round of drinks at the bar for the miss. Excellent service recovery.