We love StR NYC and I understand people being disappointed, but it just seems like people's expectations are out of whack with reality here.
People are buying suites left and right here and also many at the last minute. If you get an upgrade, feel grateful otherwise be happy with a really nicely fitted and big (by NYC standards) room.
Yes, things do get a little crazy on the weekends with check In/Out, but it is peak time.
The decor is well StR NYC decor. They do it like no other and many including other StRs attempt to copy and fail miserably. Only a few other city hotels in the Old World match the decor and ambiance at StR NYC. I will say this style does not really match our normal preferences, but it is done so well here that we truly enjoy it every time we go.
On a slight side note, I wish they would open up Lespinasse Part 2. The food was ok, the wine list was amazing, but that room for whatever reason seemed otherworldly to me. Maybe it had something to do with it being round, so you could sit on the back wall and gawk at all the fuddy-duddies.