Originally Posted by
bhrubin
With apologies to the 2 recent negative posts, I don’t think there is anything to be concerned about.
...
The StR NY is awesome.
With apologies to bhrubin, I respectfully disagree. I had a terrible stay there, with service lapses left and right, given the expectations of a luxury property in NYC. Others staying in the same period report similar experiences both here and on TripAdvisor. I am sure that in the past there have been periods (maybe most of the time) when the hotel was better managed and didn't have these lapses, but recently there have been many more complaints online than one would expect for a top tier luxury property. Check out the recent TripAdvisor reviews (say from November forward) and you will see the pattern I am describing.
Personally I would stay in the W Times Square (which is not great either) before I'd stay in the St. Regis again, assuming both were the same price, as they currently are in SPG/MR points.