Join Date: Apr 2005
Location: East Hampton, NY
Programs: AA EXP, 12 year ex AA CK, AA LT PLT, Marriott LTT, Hyatt Globalist, UA Silver
Posts: 230
UA operational delay hotel reimbursement
Question for UA experts (I'm an AA/OW guy so not familiar with UA):
My in-laws flew RDD-SFO-DEN-RIC yesterday. Flight was an award ticket out of his account.
The SFO-DEN flight was delayed by over an hour. Delay was caused by late arrival of inbound aircraft for EWR to SFO (caused by medical according to Expert Flyer). This caused them to miss their DEN-RIC connection which was the last flight of the day.
They were automatically rebooked on today's DEN-RIC flight but needed to overnight.
My in-laws are in their 80s and the line for customer service was over 1.5 hr wait so I booked them a room at the Westin Hotel that is attached to the airport for $313.
Will UA reimburse this hotel cost and meal cost? Is so, what's the procedure to get this reimbursed? Any special wording I should use?
Thanks in advance.