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Thread: Alaska Airlines flight diversion leads to a 30-hour nightmare for passengers
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Old Jan 9, 2019, 6:44 am
  #47  
WebTraveler
 
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,363
Originally Posted by Often1
Poor ;leadership and management.

"What do we do if we have an aircraft full of passengers stuck somewhere we don't have a presence?" Seems to be something a carrier providing TCON service ought to have a contingency for.
Flight needed to get down ASAP, get it. Too bad it couldn't fly to Newark, PHL, or JFK, where Alaska has someone.
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