I get it. Alaska has no operations whatsoever in Buffalo. And domestic partnerships are all gone. The one who failed immensely is the pilot. Sorry, but this man should have been the last to leave the airport, it was his ship, and his dart of town was sad. Captain was thrown into the wolves and lacked any resources whatsoever to do anything. Captain should have simply told people to grab a hotel room for the night and wait for further instructions that would be posted on the website and reservations call center.
Flying everyone back to Boston did nothing to solve anything. Should have just loaded up that same plane and took them to LAX. period