Originally Posted by
markis10
You get lounge access as a plat to the new lounge on Level 65 which is on a soft opening at present, and breakfast is on offer in the lounge or at Cafe Swiss or Kopi Tiam.
Good to hear that the new Executive Lounge is open. I will update my posting on the 2019 Renovations thread.
I dealt with the Assistant Manager Loyalty from KL and found her to be very helpful. I also found this hotel to be extremely busy. Would like to try it again with the new Lounge. I met the Executive Lounge Manager who was based in the Lobby during the renovation and she was very friendly.
Self-check in machines in Lobby. A few staff were available to help at both check in and check out while I was there. Otherwise, as a first timer I might have struggled a bit.