Originally Posted by
hockeyinsider
That's outdated and does not reflect the language in the terms and conditions.
Well, it's still on the website. In any case, the terms and conditions quoted above state that "Enhanced Room Upgrades are subject to availability and are identified by each Participating Property." As long as the hotel is able to define what qualifies for an upgrade, it is usually difficult for a guest to know if he or she was fairly or unfairly denied one. The broader language in Marriott's APAC policy makes it harder for covered hotels to deny suite upgrades. As I mentioned before, hotels are mostly free to provide benefits and upgrades beyond the minimums and many do.