Originally Posted by
monsieurcumulus
Thanks for your answers
They had 1 checked luggage PLUS skis and boots which makes 2 checked bags (3 pieces). In YUL, they only made them pay one (got reimbursed the second one). In YYC, they had to pay 2...
I was puzzled that CS accepted to reimburse them so easily, though they won’t complaint...
Was one of the directions booked into flex and the other one standard? I've seen this before (although before branded fares) where the passenger had to pay for a bag one way but not the other (since Flex gets one free checked bag)