FlyerTalk Forums - View Single Post - Baffling customer service experience at check-in (Fresno / FAT)
Old Jan 8, 2019, 10:43 am
  #12  
MiamiAirport Formerly NY George
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Join Date: Sep 2006
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Originally Posted by Djokison


Seems like you didn’t read the OP, for the most part.
Well I think I did. First, I questioned are there kiosks either AA or common use? It seems as though some of those 19 people in line could have used a kiosk if they weren't familiar with obtaining a mobile BP. Second, if the line wasn't moving as long as I'd didn't have liquids over 3 ounces I'd just take the bag to the gate and explain that check in was jammed up. I'd doubt the OP would have been charged, particularly since in small airports the agents move over to the gate for boarding and thus would have known what check in was like. To that end why would the OP be charged $50 at the gate if he wasn't charged at check in?

I'm not saying AA/Mesa (or the contract firm) gave good service.
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