Update... I emailed Marriott's Customer Service as I never heard back from the hotel (emailed them on 12/13). I received a response on 12/20 from Marriott Customer Service stating the hotel would reach out directly to me within three to five business days. Of course I never received another email. I replied to the Marriott Customer Service email on 1/3 stating I had not heard back and there have been no emails since.

Pathetic customer service to say the least... considering I have been Platinum for the past nine years and never sent a complaint to Marriott Customer Service about a hotel stay in those previous nine years.