FlyerTalk Forums - View Single Post - Lufthansas understanding of Customer Service in F
Old Jan 8, 2019 | 9:50 am
  #94  
PatongPilot
 
Join Date: Jul 2016
Location: TXL
Programs: IB G; EY S
Posts: 102
Originally Posted by worldclubber
Maybe not ideal in your world, but how does pressing the call button subtract from the F experience? I do not like doing it too much, but would do it if necessary.
Its obviously not ruining an otherwise perfect F experience, but as mentioned before, I am very used to ME carriers or SQ, and I never had to press the call button, because the FA tend to be very attentive.
This seems not to be the case at LH, from what Ive heard here in this thread so far.

Maybe LH isnt the perfect First Class product for me then, because I like the very attentive treament, nevertheless I dont think its my fault, that I have received a shortfall in service.
I think its very reasonable to expect that in First Class, you could expect a FA to be present at some point, when your lights have been switched on 30 minutes ago while the rest of the cabin is still sleeping.

Yes, I could have pressed the call button, however when travelling in First Class, I expect a more attentive treatment.
I dont have a problem at all with going to the galley and ask for something, and I dont see this as a huge part of the service shortfalls here, the worst part and what I wanted to adress here was definitely the situation in the galley.
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