Originally Posted by
neutralist
How long does it usually take for the credit to show up?
I have stayed one night back in December 21st at the Hilton Oak Brook resort. Not advance purchase. At checkout, because of processing error at the front desk they refund me $50 back to the card so it shows up as two different entry on the AMEX:
12/21/18 HILTON CHI OAK BRK H
OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
-$50.00
12/21/18 HILTON CHI OAK BRK H OAK BROOK IL
Arrival Date Departure Date
12/21/18 12/21/18
00000000
LODGING
$316.04
Will that refund somehow mess up the resort credit? How long I should wait before I call AMEX?
The exact same thing happened to me as well and unfortunately looks like the refund does mess up the credit. In my case, the chat agent only stepped in after 8 weeks has passed. Unless your credit is expiring very soon, I'd just wait, because you'll likely be told "it's still being processed" now. Also different chat/phone agents have really inconsistent takes on this credit. So if you get an uncooperative one, just HUCA and eventually someone will happily apply the credit manually.