DP1: Applied for SO for 60K/$3K bonus. Instant approval. After receipt and activation, requested match to 75K. Interestingly, at first the chat person read my initial post and tried to tell me I needed to call, but I could tell they didn't know what they were talking about so I went ahead and put in the standard blurb about getting the courtesy 15K and would they please forward my request to the correct department. Once they read that, they said they would. Two days ago, we got a postal letter saying we would get the 15K.

DP2: I seem to be in the same boat as NTP9766...no matter what I try I always get told I have to call in to some special number. For the match on my latest card (same time frame as SO) I ended up using the directions up thread that actually led me to a page that allowed me to send an SM (Can't send them from the normal page.) I have not seen any response (online or snail mail) to that request.