Originally Posted by monsieurcumulus

Somewhat confused over baggage allowance with sport equipments.

My parents just went on a ski trip in BC from Quebec. They each checked a luggage and ski+boots. They don't have status whatsover. Told them this would count as 2 luggages (the bag: 1, ski+boot`s:1) so they would need to pay 35$ + 50$ each. When they arrived at the airport at YUL, they were told they overpaid luggage. They wrote a customer service form and got reimbursed 100$

The AC website says:

In Calgary on the way back, they only paid 1 baggage each and the airport agent made them pay for additionnal luggage.

I felt like the Calgary agent was probably right but I still suggested to my dad to write to Customer service again to see what they would say.

Any ideas?