Join Date: Oct 2003
Location: Santa Barbara, CA
Programs: AA Executive Platinum, UA Gold/MM, HH Diamond, Bonvoy Titanium, IHG Diamond/Ambassador, Hyatt Explor
Posts: 2,168
Just an update afater I filed a complaint against this property. SPG promised that the GM will contact me within 10 days. Well, 2+ weeks went by and no one called or emailed me. I soon contact SPG again and was kindly promised 7000 points(equal to one free night at this property), but without a promise to fix the issue. I guess SPG is just letting this one go? What happened to the "Sheraton Promise" ????