Stay Report - 1/4 - 1/6
Location: The hotel is located in the very pleasant Polanco neighborhood next to the Auditorio Natcional in an area with a number of other hotels (the Marriott and Hyatt Regency). You can walk to the Auditorio Station on the Metro 7 Line. Nearby are a number of restaurants from touristy chain places to local places. It's a safe and quiet neighborhood and about a 20 minute drive to the Centro Historico and 20 minutes to MEX with no traffic. MEX is an $8 Uber ride.
Hotel: The hotel is a generic looking high rise. There's a large lobby with a travel office (Aeromexico office and currency exchange), gift shop and two restaurants. The Club Lounge is on the 34th floor and is really pleasant (details below). It's very easy to get a cab or Uber here and the staff were all extremely helpful.
Check In: As an Ambassador I was able to check in at a private table. I was given a little shot glass souvenir, coupon for a free bottle of wine with dinner in the restaurant, a list of benefits which included fruit and water, a free movie and a 4 PM check out. When I learned I wouldn't get breakfast I upgraded to club access for $30 which is well, well worth it.
Room: I don't like judging hotels by a two queen room as they're usually the worst but this was not overly impressive. It was pretty small and the beds were hard and had only two bed pillows on them. On the plus side the bathroom while small had an amazing shower. There were also outlets next to the bed and noise was not an issue. The rooms also have blackout curtains.
Lounge: The best part of the experience. The 34 floor lounge is stunningly beautiful with great views, lots of comfortable seating and excellent service. I went for breakfast twice and was blown away by the spreads. Omelet bar, eggs, bacon, waffles, sausage, Mexican dishes, cold cuts, smoked salmon, breads, cereal and really good coffee.
The hotel was 30,000 points a night though is going up to 35,000. Even at that rate it's a good hotel and I'd gladly be back.