Are agents at FAT AA or contract? The issue is when that contract employees will probably have limited knowledge. I think the OP should have taken the bags to gate and just gate checked them. I doubt he would have been charged. If paxs had already checked in w/o bags why did they need a printed BP from the agent? Aren't there AA kiosks not to mention mobile BPs. Seems as though lots of people standing in line that really don't need an agent.