Originally Posted by
CZAMFlyer
There does seem to be a divide amongst the flying public: those who accept the complexities of mass travel, understanding that of all the thousands of things that need to perform flawlessly, occasionally one of them may go wrong, versus those who seek to be enriched by any hiccup in their travel plans.
Delayed a day or missed a connection? Seek compensation for your incurred costs as per legislated or airline goodwill standards.
Bedtime delayed by an hour? Even the most hard-nosed passenger compensation advocates might have a snicker at your expense.
The divide is between those that think that airlines’ attitude that their problems are our problems is fine, and those people that feel they should not make their problems our problems. Simple litmus test: would this type of service and the response to the errors be acceptable in another industry or customer service scenario. If the answer is no, then it shouldn’t be acceptable for an airline either. IMHO the mechanical happened. Safety first. Sorry. The baggage is a colossal f up and you deserve some sort of apology. Jeez even just an actual apology would be an improvement over what you got.