Originally Posted by CanRulez

We ended our enjoyable west coast vacation with the last segment arriving from YYC-YYZ (AC152) just past midnight. Due to mechanical issues with the nose of the aircraft, we were met with emergency vehicles and were told this was just for precautionary measures. Shikes!

Inspections of the aircraft by the firemen found no issues but delayed its gate arrival and we didn't deplane until past 1am. Definitely not a pretty ending when your wife starts work later that morning and you have a baby in tow.

All the passengers waited for their baggage by carousel 4...waited, and waited and waited. ......nothing and it's now 1:45am. The baggage team calls to inquire and finds out the baggage handlers had incorrectly loaded all our baggage on the wrong carousel...#7...on the US/International side!

They apologize, and after another 10 minute wait, they inform us they will need to x-ray all the bags again...They offer to ship the baggage to our homes and a massive line ensues. No SE line here...LOL.

A call to the concierge line at this early hour yields nothing...just an endless wait in the queue with no one picking up the phone. I guess they've all gone home.

We decide to stay because of the many essentials in our baggage, and finally get our baggage around 2:45am...Close to 1 hour and 40 minutes after deplaning.

Is this worth an email to customer relations and if so, what should kind of compensation should we seek?

Has this happened to anyone else?