FlyerTalk Forums - View Single Post - Cathay Pacific (CX) Award Redemption, Booking and Availability (2019-2022)

Jan 7, 2019 | 12:38 pm

#14

rustykettel

Join Date: Oct 2015

Location: Pacific Wonderland

Programs: ʙᴏɴᴠo̱ʏ Plt, HH Dia, Nexus, Pilot FlyingJ Preferred, CFA1 Red

Posts: 5,337

Quote:

Originally Posted by mixmastermark

I've had to cancel two JAL award F tickets booked on AS's website in the last 10days and roll the dice and attempt to rebook. My middle name is on my AS booking profile online (same as on passport) but due to an IT glitch, your middle name will not show on a JAL award ticket and will auto cancel/deny boarding (allegedly).

Both times, the AS international redemption agent has flagged it and claimed it needs to be cancelled (despite no available award showing) because they say I will be denied boarding.

They claim that JAL (as well as CX) will either auto-cancel reservations with/without middle names that do not match passport or worse yet, deny boarding at point of departure. Is this true?

This wasn't my experience with JL last month. First and last only on the confirmation, and same on boarding pass issued by JL. No mention from the counter agent when I checked in with my passport which has my middle name in it, as does my AS profile.