3 or 4 year ago my simon mall used to sell the cards out of kiosk in the middle of the mall and it was always busy and cumbersome to purchase a large amount
of cards due to the registration process but since them they move the sale of the cards to the mall offices and it has been great, I know all people in the office and
they are always asking me where am I going to go every year, they know about the hobby and they are always very eager to help, so no I never really have an issue with CSRs at my simon