Originally Posted by
Goldorak
But any claim for compensation, reimbursement of expenses has to be made with the marketing carrier, not with GOL (unless you have a GOL ticket which is very unlikely if purchased on AF website).
Not according to Air France. I ended up filing a small claim to see how things work, and according to Air France, "
as you are no doubt aware, the last carrier or your journey is responsible for the handling of your claim. We kindly request you to contact them directly as they have legal ability to reimburse the costs incurred as a result of this situation."
So, even though it was AF who sold the KL-coded journey, it's Gol as last carrier that's responsible for tracing lost luggage and handling the reimbursement of expenses.
I certainly wasn't aware that Gol is the sole point of contact, so I am posting just in case this is helpful to anyone else.