Wondering if anybody has run across this. Recently my gc.com orders have been getting instacancelled (although a few got the axe a few hours or even next morning). It looks like i have some sort of shadow ban ala gcm. I even called the gc.com support folk since they're usually somewhat helpful, but they could not offer anything other than their fraud team handles that and they don't know the reasons.

I got an email response at one point stating:

"Thank you for contacting GiftCards.com regarding invoice 6958273.

We are really sorry to know that you could not include the promo code. We will be glad to look into this for you.

According to our records the order was canceled and removed from the system. Our top priority is the satisfaction and security of our customers, this is why we kindly ask you to consider the following:

GiftCards.com uses a multi-layered fraud-screening approach to review every order it receives. This approach involves inputs from several third parties that provide specialized fraud-screening services as well as a variety of internal procedures. The company constantly reviews and calibrates this approach with the sole goal of rejecting fraudulent orders and approving non-fraudulent ones.

Like other companies, GiftCards.com is unable to share any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed, however, no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we realize that no screening process is perfect and sometimes good people may be impacted.

Since your order was cancelled, the $1 pre-authorization charge will be removed from your bank account. We will refund this today, but your bank may take 3-7 days to credit the dollar back to you.

If you would like to try placing a new order, we encourage you to follow some general recommendations:

• Review your billing information for accuracy
• Provide a mobile phone number
• Use another payment method
• Make sure your billing address is linked to your payment method
• Include the e-mail address that you regularly use

A case has been created in our system for your inquiry and your reference number is ...".


Anybody have a way to get around this? I tried new account with wife's name and AU card on my CIP but same billing address and have the same issue.

Thanks!