I feel your pain, FlyP, as one of the people who did post a rave review on TA and, then, a few pages upstream, had to report on a miserable honeymoon experience there, booked and paid for by me. I can tell you that Audeline has done little to make me feel better and, in fact, seems a bit tone deaf. As reported, our first response from her was along the lines of "gosh, so sorry, can't go back in time." I did ask her to look after a couple at festive, which she did,
but as they are known in entertainment circles, they would probably have been VIPed anyway. She also said she would write a note to the honeymoon couple, which did NOT happen without a reminder from me three weeks later.
I made it clear to Audeline that I wanted absolutely nothing from her, but a platform to share my observations and the promised apology. She said we could have a beach casita for a few days gratis off season with many limitations which is truly an empty offer as the flight to the resort, meals, and other expenses would likely accrue more benefit to Amanpulo than us during the off season. As well, despite living on the East Coast and saying VERY clearly that we
That is strange - I’ve exchanged a number of emails with them about our upcoming stay and they have always responded within ~12hrs. We are still very excited for our trip but definitely somewhat worried given all of these recent experiences. The few activities we want to do we have booked in advance, and I will double-confirm a week prior. I’m hoping that some of these recent issues are related to max occupancy over the holidays and won’t be an issue when we are there. Some of these issues (like not being able to produce extra beach chairs) just sound bizarre, frankly.