Originally Posted by
Anlun
Man that sounds awful, and sorry to hear about your experience. We will be there in February, and although we're excited, these reviews, coupled with the unresoonsive emails are starting to worry me. I am now on my fourth follow up email with Audeline regarding booking a potential excursion. At first she was responsive, and connected me with ankther rep who was also responsive. But after an email in October saying she would get back to me, crickets. Even after the follow up emails, I still haven't heard back.
That is strange - I’ve exchanged a number of emails with them about our upcoming stay and they have always responded within ~12hrs. We are still very excited for our trip but definitely somewhat worried given all of these recent experiences. The few activities we want to do we have booked in advance, and I will double-confirm a week prior. I’m hoping that some of these recent issues are related to max occupancy over the holidays and won’t be an issue when we are there. Some of these issues (like not being able to produce extra beach chairs) just sound bizarre, frankly.