Originally Posted by
helvetic
How can it be a returning guest favor when SNA clearing are automated and humans have no discretion.
In theory, yes, but I'm inclined to think SNAs still aren't 100% automated for all properties and once cleared the hotel has some discretion as to which room type you are given - see all the posts above about people frequently being given room types that they never tried to apply their SNA to!
If it wasn't true and it's therefore likely to be something I can benefit from repeatedly without needing the hotel's discretion, even better.