Man that sounds awful, and sorry to hear about your experience. We will be there in February, and although we're excited, these reviews, coupled with the unresoonsive emails are starting to worry me. I am now on my fourth follow up email with Audeline regarding booking a potential excursion. At first she was responsive, and connected me with ankther rep who was also responsive. But after an email in October saying she would get back to me, crickets. Even after the follow up emails, I still haven't heard back.