FlyerTalk Forums - View Single Post - Upgrade policy T&Cs - hotel choosing not to upgrade to suites?

Jan 6, 2019 | 10:01 pm

#2

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Join Date: Mar 2018

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Quote:

Originally Posted by ftaus

I'm a PPE+Ambassador.

I regularly stay at a property in Sydney that never (or seldom) upgrades me to a suite - I think once in the past 20 stays. I quizzed the ambassador desk about this today as availability was wide open, but was surprised at their response. Have I missed something? I didn't think hotels could choose to exclude all suites from their upgrade pool? (for reference, the SNA pool for this hotel includes several suites beyond the base category).

Initial response from Ambassador desk:

Upon referencing the T&Cs, follow-up reply from Ambassador desk:

Which property is this in Sydney? I've never received an upgrade to a suite at the Sheraton on the Park on numerous stays so I'm not surprised if this is the hotel you're talking about.

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