this.

Though last time Intried to do something like this, I think it was an award and gave me a really weird mileage refund amount, so i was too much of a whimp to confirm online and just called it in instead. Agent confirmed it was likely a display error online resulting from confusion from the split.

My process for a refund is to do start online, then follow up immediately with a phone call. Some may ask why two parts. Doing the refund on the phone doesn’t generate an email - Id guess there’s an internal record, but nothing I have blanket access to should the refund not arrive. I’ve also had a situation once (but that was enough), where said refund confirmation arrived, but refund didn’t. A call in confirmed a ‘cancelation’ was made, but not a ‘refund’ request, even though I had clear evidence of one. It was refunded by the agent at that point. Enough to make me ensure I keep records (and do this for all refund transactions now - not just UA - I rarely have issues, but you never know when you need it...).