Yea I'm never going back to this place again. Went to the Alamo Bowl to cheer on my team and this has to be the worst Westin I've ever stayed in.

Long lines and no one at the dedicated platinum line. I literally just called to checkout since the app wasn't working.

Concierge was an old guy that wouldn't help me at all and asked if I was even staying there (Are you kidding me?!).

Every Riverwalk side room was under renovation and no access to the balcony so basically a worthless uograde. Also it's at the worst part of the Riverwalk so you gotta walk a while to get to the fun stuff or just cut through downtown.

I'll give them a slide on the renovation (though Marriott needs to communicate that more) but not all that happy with that stay.