Points disappear and are not refunded back - new low from Hilton
At the beginning of November 2018 I cancelled 2 points stays planned for 2019.
43k Honors points should have been refunded into my account. This didn't happened.
I followed up with Hilton. The only reply is "we are investigating". Followed up with Lauren. Same reply.
Investigation of over 2 month for a simple points refund does not sound reasonable to me. I find this incompetent and customer-unfriendly.
Just wanted to give the community the heads-up on this development of Hilton customer serivce. Not only they don't care, but they are also clueless when something goes wrong in their systems.
Regards,
El Puerco Volante
Last edited by El Puerco Volante; Jan 6, 2019 at 4:35 am