Originally Posted by
navylad
Arrival lounges are rather like swimming pools in gyms, there nice to knew that they are there should you wish to use it but only a small proportion of people do.
It is probably their downfall, how do you write that in a business case without the statistics to back it up.
The one in HK was small but at certain times of the day, packed with people wanting a shower. The lounge was functional, without a lot of wasted space. It did seem that the business case for it was "proportional" to the proposition offered, i.e. not as glamourous as the departure lounges.