Originally Posted by
worldclubber
Sounds like a good assessment of the situation.
I have had god and bad crews including LH and LX, but only about 1 bad in 10-20 good on these two airlines. But the good and very good crews on LH are usually better, from my perspective, than the good crews on some of the other "premium" carriers, especially the ME3, where service is often more standardized and robotic.
To be fair, status and being able to talk to them in German could help, too.
I agree German and status helps - but it shouldn’t! There is not a better customer while speaking German. Second there is no proper review process and assessment of the crew members due to the German unions. I had several LH purser telling me that their influence on the performance on some of their members is limited as they will threaten with calling the unions.