FlyerTalk Forums - View Single Post - Hyatt property in DC - where to use Club access for Explorist?
Old Jan 5, 2019, 10:06 am
  #9  
rbw5t
 
Join Date: Aug 2012
Posts: 544
Originally Posted by MSPeconomist
During the long Labor Day weekend, there's a chance that the lounge will be completely closed. You need to check with the hotel since the lounge is important to you. [Globs get free restaurant (buffet) breakfast when this happens, and often free drinks or appetizers too, but I don't know what would happen if you were using one of the Explorist Club Access Certs, including if the lounge is open for only part of your stay.]
i applied a club upgrade cert once for a weekend stay where the lounge ended up being closed. The propert was clueless what to do, eventually told me it would be refunded, and I never got it back. After calling Hyatt to complain, they gave me points instead (maybe 5000 or so, don’t remember exactly).
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